Refunds and Returns

We are here to help if something is not right.

If your order arrives damaged, incorrect or there’s an issue with your purchase, contact us and we’ll guide you through the refund or return process.

Refund & Return Policy

Can I cancel or change my order?

Please contact us as soon as possible. We will do our best to assist if your order has not yet been dispatched.

Do you offer exchanges?

We currently do not offer exchanges. However, we are happy to assist with returns or replacements where applicable.

What if I receive a damaged or incorrect item?

Please contact us within 7 days of receiving your order and include a photo of the issue. We will arrange a replacement or refund for you.

How will I receive my refund?

Approved refunds will be processed back to your original payment method. For security, we may verify your email address or order number before processing.

Do I need to return the item?

In some cases, we may request the item to be returned. Our team will guide you through the process if needed.

How long do I have to report an issue?

Please contact us within 7 days of receiving your order.

Are my purchases covered under Australian Consumer Law?

Yes — all DishSmart® purchases are covered under Australian Consumer Law.

Need more help?

Contact the DishSmart® team for help with orders, delivery or product questions.